FSL201

FSL201 – IMPLEMENT SALESFORCE FIELD SERVICE

(Program update June 2024)

Score : 4/5 (2023 average)

Discover how to resolve field service calls faster and boost employee productivity in the field with Salesforce Field Service. In this 3-day instructor-led course, learn how to prepare for setting up Salesforce Field Service, as well as the steps it takes to successfully implement it for your organization. Plus, you’ll get practical with an implementation that directly translates to your own org’s setup.

Audience

This course is designed for consultants and Salesforce administrators who are responsible for implementing Salesforce Field Service solutions for an organization. This is also a great course for anyone interested in earning their Field Service Consultant credential.

Prerequisites

Students should hold the Salesforce Administrator credential or possess equivalent knowledge and have foundational knowledge of Service Cloud.

Please complete the following trailmix before attending our expert-led class Trailmix, Trailmix, Trailhead Academy

IMPORTANT : If you use your personal computer and a configuration is described in the Computer Setup Guide, you must complete it before attending the class.

When you complete this course, you will be able to:

• Outline the process of setting up Salesforce Field Service.
• Explain Salesforce Field Service and its components, capabilities, and data models.
• Describe the Dispatcher Console.
• Illustrate how field technicians manage service appointments using the Salesforce Field Service mobile app.
• Configure common features of the Salesforce Field Service mobile app.

• Course Introduction
• Introduction to Salesforce Field Service
• Initial Configuration
• Main Elements
• Scheduling
• Contractors
• Dispatcher Console
• Field Technicians Mobility

• A comprehensive training to discover Salesforce Field Service functionalities
• Theoretical explanations paired with hands-on exercises
• Attendee kit provided : Course material / Exercise Book / Training organization available 30 days
• FSL201 is recommended to prepare Salesforce Certified Field Service Lightning Consultant exam. Other courses and self-study materials are recommended for this exam. The complete list of prerequisites is provided by Salesforce in the Exam Guide.
• Registration for an inter-company training session entitles you to a voucher to pass the corresponding certification exam. The voucher, valid for 6 to 12 months, is sent to the trainee on request, at no additional cost. Note that this offer is valid for only one voucher per certification; If you register for multiple courses preparing for the same certification, you will be entitled to only one free voucher.

Note :

• • Salesforce certification exam doesn’t take place during the training and it’s up to the delegate to register to the exam via the webassessor
  • We don’t recommend passing the Salesforce certification exam directly after attending the course. Additional work must be provided.

• Delivery Format:
  • Classroom (Paris)
  • Virtual
• Language: French – Books in English
• User Interface : Lightning Experience
• Duration: 3 days
• Registration deadlines: Registration is possible up to 1 working day before the start of the training if there are still seats available
• Intra-company training: consult us

• Price: 2 175 € excl. tax
  • For inter-company registrations, the voucher to pass the Salesforce certification exam is provided on request, without any additional cost. The voucher is valid from 6 to 12 months. Only 1 voucher per certification is provided for free.
  • Training can be supported on the training budget and financed by a collecting organism or OPCO