FSL201

FSL201 – IMPLEMENT SALESFORCE FIELD SERVICE

(Program update January 2023)

Score : 4,5/5 (2022 average)

In this expert-led class, you’ll learn what’s needed prior to setting up Salesforce Field Service, as well as the steps it takes to successfully implement it for your organization. Plus, you’ll get hands on with an implementation. Discover how Salesforce Field Service can help your organization resolve field service calls faster and boost employee productivity in the field.

Audience

This course is recommended for Implementation Consultants and Salesforce Administrators working either with or for organizations deploying Field Service Lightning.

Prerequisites

You should have a solid understanding of Salesforce Administrator functionality and concepts prior to attending this course.

Please complete the following trailmix before attending our expert-led class Trailmix, Trailmix, Trailhead Academy

IMPORTANT : If you use your personal computer and a configuration is described in the Computer Setup Guide, you must complete it before attending the class.

When you complete this course, you will be able to:

• Walk through the process of setting up Field Service Lightning
• Explain Salesforce Field Service and its components, capabilities, and data models
• Know the right questions to ask prior to implementing Field Service Lightning
• Utilize the Dispatcher Console
• Understand how field technicians manage service appointments using the Field Service mobile app

• Course Orientation
• AW Computing Overview
• FSL Overview
• FSL Initial Configuration
• Plan for FSL
• FSL Main Elements
• FSL Scheduling and Policies
• FSL Contractors
• Dispatcher Console
• Mobile Field Technicians
• Review and Resources

• A comprehensive training to discover FSL functionalities
• Theoretical explanations paired with hands-on exercises
• Attendee kit provided : Course material / Exercise Book / Training organization available 30 days
• FSL201 is recommended to prepare Salesforce Certified Field Service Lightning Consultant exam. Other courses and self-study materials are recommended for this exam. The complete list of prerequisites is provided by Salesforce in the Exam Guide.
• Registration for an inter-company training session entitles you to a voucher to pass the corresponding certification exam. The voucher, valid for 6 to 12 months, is sent to the trainee on request, at no additional cost. Note that this offer is valid for only one voucher per certification; If you register for multiple courses preparing for the same certification, you will be entitled to only one free voucher.

Note :

• • Salesforce certification exam doesn’t take place during the training and it’s up to the delegate to register to the exam via the webassessor
  • We don’t recommend passing the Salesforce certification exam directly after attending the course. Additional work must be provided.

• Delivery Format:
  • Classroom (Paris)
  • Virtual
• Language: French – Books in English
• User Interface : Lightning Experience
• Duration: 3 days
• Registration deadlines: Registration is possible up to 1 working day before the start of the training if there are still seats available
• Intra-company training: consult us

• Price: 1 950€ excl. tax
  • For inter-company registrations, the voucher to pass the Salesforce certification exam is provided on request, without any additional cost. The voucher is valid from 6 to 12 months. Only 1 voucher per certification is provided for free.
  • Training can be supported on the training budget and financed by a collecting organism or OPCO