Adoption
In a world where everything is connected, social and mobile, digital adoption is not achieved! It requires the approval of new practices, new tools, new skills, new communication methods between employees, customers, partners …
Recent digital projects show too little adoption, due to flaws in the management of change or lack of understanding of the implemented solutions and the data they process.
In order to achieve these profound changes, a whole new approach to the adoption of projects is needed that:
- facilitates appropriation of the new business model,
- ensures user friendly solutions,
- secures their integration in their business & technical environment,
- deals with data quality,
- streamlines exchanges between organizations,
- removes resistance to change and ensures sharing the same language
Our Expertise
Before the project
- Identify organizational and human impacts, taking into account the company’s culture
- Define the requirements for the adoption of the solution
During the project
- Ensure an effective communication at the heart of the project.
- Ensure on a daily basis user-friendliness and performance
- Implement collaborative and agile practices
- Take into account the ecosystem (existing applications, social networks, performance, mobility …)
- Ensure data quality through a specific project
- Build a permanent training system through the use of new training tools and coaching communities of users
After the Poject
- Provide training both in new business practices and the application itself via communities of users, implement MOOC, …
- Monitor adoption (KPI, Feedback, Survey, etc.)
Our References
ACCOMPANYING SALES TRANSFORMATION
Leading 250 sales representatives and support associates through change management to ensure the expected value of the newly implemented CRM tool:
- Cooperative configuration of the tool, development of processes and more effective collaborative work habits.
- Targeted communication on different populations
- Organizing training courses and post-training support
ADOPTION OF SALESFORCE BY CUSTOMER ADVISORS
Consolidate the strategy of changing the “habits” of customer support in the context of migration to a new tool of “seamless” customer journey:
- Carry out engineering, design, transfer of skills to trainers & training follow-up
- Ensure the appropriation of the 3000 telemarketers
- Develop a methodology for continuous improvement of training
CHANGE IMPACT ANALYSIS
Prepare the implementation of a collaborative platform operating the business processes of rugby pro:
- Impact assessment for each of the profiles, players, clubs, referees,
- recommend accompanying actions
- Contribute to the definition of training and communication
ADOPTION AUDIT
In a context of dissatisfaction by users and management, analyze the use of the CRM tool to find ways of improvement:
- Challenge the possible gap between ecpa’s business processes and their materialization within the solution
- Challenge the final solution to best practices
- Identify existing barriers to adoption of the solution
- Check compliance with good conception practices (functional and technical)
- Advocate concrete solutions that can be implemented quickly