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Adoption
In a world where everything is connected, social and mobile, digital adoption is not achieved! It requires the approval of new practices, new tools, new skills, new communication methods between employees, customers, partners …
Recent digital projects show too little adoption, due to flaws in the management of change or lack of understanding of the implemented solutions and the data they process.
In order to achieve these profound changes, a whole new approach to the adoption of projects is needed that:
- facilitates appropriation of the new business model,
- ensures user friendly solutions,
- secures their integration in their business & technical environment,
- deals with data quality,
- streamlines exchanges between organizations,
- removes resistance to change and ensures sharing the same language
Our Expertise
Before the project
- Identify organizational and human impacts, taking into account the company’s culture
- Define the requirements for the adoption of the solution
During the project
- Ensure an effective communication at the heart of the project.
- Ensure on a daily basis user-friendliness and performance
- Implement collaborative and agile practices
- Take into account the ecosystem (existing applications, social networks, performance, mobility …)
- Ensure data quality through a specific project
- Build a permanent training system through the use of new training tools and coaching communities of users
After the Poject
- Provide training both in new business practices and the application itself via communities of users, implement MOOC, …
- Monitor adoption (KPI, Feedback, Survey, etc.)