CRT261

CRT261 – Certification preparation for Service Cloud Consultant

Are you ready to take the next step in your career by becoming a Salesforce Certified Service Cloud Consultant? Instructors will present scenarios that will help reinforce your knowledge of Service Cloud functionality by thinking through requirements and design considerations. The course provides an overview of the exam objectives to help you focus your efforts to prepare for the Salesforce Service Cloud Consultant Certification exam.

Audience

Preparing for Your Salesforce Service Cloud Consultant Certification is designed for individuals who have experience designing Service Cloud solutions and are preparing to take the Salesforce Service Cloud Consultant Certification exam.

Prerequisites

• Attainment and maintenance of the Salesforce Administrator Certification
• Knowledge of the topics discussed in the Service Cloud Consultant Certification Study Guide
• Experience implementing Service Cloud and designing Service Cloud solutions

When you complete this course, you will be able to:

• Review the different exam objectives and their weighting on the exam
• Understand the product areas to focus on to best prepare for the exam
• Discuss how to design Service Cloud solutions to meet specific business needs
• Assess your exam readiness by answering practice questions

• Case Management
• Knowledge Management
• Interactions between communication channels
• Market knowledge
• Reports on the contact center
• Design of solutions on Service Cloud
• Practical tests
• Conclusion and next steps

• A comprehensive training that covers all key concepts
• Training provided by a Salesforce certified trainer
• Attendee kit provided : Course material / Training organization available 30 days
• CRT261 is one of the recommended trainings to help you prepare the Certification exam of Salesforce Certified Service Cloud Consultant.

You can check the complete list of prerequisites in the Exam Guide provided by Salesforce.

• Delivery Format: Classroom
• Language: French – Books in English
• User Interface : Lightning Experience
• Duration: 1 day
• Location : EI-Technologies – Levallois Perret
• Intra-company training: consult us

• Price: 725 € excl. tax
  • The Certification exam do not take place during the class and the correspondant exam fee in not included in the price
  • Training can be supported on the training budget and financed by a collecting organism or OPCO