CRT261

CRT261 – PREPARE FOR YOUR SERVICE CLOUD CONSULTANT CERTIFICATION EXAM

(Program update January 2023)

Score : 5/5 (2022 average)

Are you ready to take the next step in your career by becoming a Salesforce Certified Service Cloud Consultant? Instructors will present scenarios that will help reinforce your knowledge of Service Cloud functionality by thinking through requirements and design considerations. The course provides an overview of the exam objectives to help you focus your efforts to prepare for your exam.

Audience / Prerequisites

Preparing for Your Salesforce Service Cloud Consultant Certification is designed for individuals who have experience designing Service Cloud solutions and are preparing to take the Salesforce Service Cloud Consultant Certification exam.
You should have the following experience before attending this class:

• Attainment and maintenance of the Salesforce Administrator Certification
• Knowledge of the topics discussed in the Service Cloud Consultant Certification Study Guide
• Experience implementing Service Cloud and designing Service Cloud solutions

IMPORTANT : If you use your personal computer and a configuration is described in the Computer Setup Guide, you must complete it before attending the class.

When you complete this course, you will be able to:

• Review the different exam objectives and their weighting on the exam
• Understand the product areas to focus on to best prepare for the exam
• Discuss how to design Service Cloud solutions to meet specific business needs
• Assess your exam readiness by answering practice questions

• Introduction and Exam Overview
• Implementation Strategies
• Solution Design
• Knowledge Management
• Interaction Channels
• Case Management
• Contact Center Analytics
• Integration and Data Management
• Service Console
• Practice Exam

• A comprehensive training that covers all key concepts
• Training provided by a Salesforce certified trainer
• Attendee kit provided : Course material / Training environment on Trailhead
• CRT261 is recommended to prepare Salesforce Certified Service Cloud exam. Other courses and self-study materials are recommended for this exam. The complete list of prerequisites is provided by Salesforce in the Exam Guide
• Registration for an inter-company training session entitles you to a voucher to pass the corresponding certification exam. The voucher, valid for 6 to 12 months, is sent to the trainee on request, at no additional cost. Note that this offer is valid for only one voucher per certification; If you register for multiple courses preparing for the same certification, you will be entitled to only one free voucher.

Note :

• • Salesforce certification exam doesn’t take place during the training and it’s up to the delegate to register to the exam via the webassessor
  • We don’t recommend passing the Salesforce certification exam directly after attending the course. Additional work must be provided

• Delivery Format:
  • Classroom (Paris)
  • Virtual
• Language: French – Books in English
• User Interface : Lightning Experience
• Duration: 1 day
• Registration deadlines: Registration is possible up to 1 working day before the start of the training if there are still seats available
• Intra-company training: consult us

• Price : 725€ excl. Tax
  • For inter-company registrations, the voucher to pass the Salesforce certification exam is provided on request, without any additional cost. The voucher is valid from 6 to 12 months. Only 1 voucher per certification is provided for free.
  • Training can be supported on the training budget and financed by a collecting organism or OPCO