NEW – CRT261
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For whom?
CRT261 – Certification preparation for Service Cloud Consultant
Preparing for Your Salesforce Service Cloud Consultant Certification is designed for individuals who have experience designing Service Cloud solutions and are preparing to take the Salesforce Service Cloud Consultant Certification exam.
Prerequisits
- Attainment and maintenance of the Salesforce Administrator Certification
- Knowledge of the topics discussed in the Service Cloud Consultant Certification Study Guide
- Experience implementing Service Cloud and designing Service Cloud solutions
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Objectives
When you complete this course, you will be able to:
- Review the different exam objectives and their weighting on the exam
- Understand the product areas to focus on to best prepare for the exam
- Discuss how to design Service Cloud solutions to meet specific business needs
- Assess your exam readiness by answering practice questions
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Program
- Case Management
- Knowledge Management
- Interactions between communication channels
- Market knowledge
- Reports on the contact center
- Design of solutions on Service Cloud
- Practical tests
- Conclusion and next steps
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Advantages
- A comprehensive training that covers all key concepts
- Training provided by a Salesforce certified trainer
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Practical informations
- Delivery Format: Classroom
- Language: French – Books in English
- Duration: 1 day
- Location : EI-Technologies – Levallois Perret
- Intra-company training: consult us
- Price: 725 € excl. tax
- The fees do not include the Certification exams
- Training can be supported on the training budget and financed by a collecting organism or OPCA
CRT261 – Certification preparation for Service Cloud Consultant
Preparing for Your Salesforce Service Cloud Consultant Certification is designed for individuals who have experience designing Service Cloud solutions and are preparing to take the Salesforce Service Cloud Consultant Certification exam.
Prerequisits
- Attainment and maintenance of the Salesforce Administrator Certification
- Knowledge of the topics discussed in the Service Cloud Consultant Certification Study Guide
- Experience implementing Service Cloud and designing Service Cloud solutions
When you complete this course, you will be able to:
- Review the different exam objectives and their weighting on the exam
- Understand the product areas to focus on to best prepare for the exam
- Discuss how to design Service Cloud solutions to meet specific business needs
- Assess your exam readiness by answering practice questions
- Case Management
- Knowledge Management
- Interactions between communication channels
- Market knowledge
- Reports on the contact center
- Design of solutions on Service Cloud
- Practical tests
- Conclusion and next steps
- A comprehensive training that covers all key concepts
- Training provided by a Salesforce certified trainer
- Delivery Format: Classroom
- Language: French – Books in English
- Duration: 1 day
- Location : EI-Technologies – Levallois Perret
- Intra-company training: consult us
- Price: 725 € excl. tax
- The fees do not include the Certification exams
- Training can be supported on the training budget and financed by a collecting organism or OPCA
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