CRT261

CRT261 – PREPARE FOR YOUR SERVICE CLOUD CONSULTANT CERTIFICATION EXAM

(Program update August 2022)

Score : 5/5 (average of past 12 month reviews)

Are you ready to take the next step in your career by becoming a Salesforce Certified Service Cloud Consultant? Instructors will present scenarios that will help reinforce your knowledge of Service Cloud functionality by thinking through requirements and design considerations. The course provides an overview of the exam objectives to help you focus your efforts to prepare for your exam.

Audience / Prerequisites

Preparing for Your Salesforce Service Cloud Consultant Certification is designed for individuals who have experience designing Service Cloud solutions and are preparing to take the Salesforce Service Cloud Consultant Certification exam.
You should have the following experience before attending this class:

• Attainment and maintenance of the Salesforce Administrator Certification
• Knowledge of the topics discussed in the Service Cloud Consultant Certification Study Guide
• Experience implementing Service Cloud and designing Service Cloud solutions

When you complete this course, you will be able to:

• Review the different exam objectives and their weighting on the exam
• Understand the product areas to focus on to best prepare for the exam
• Discuss how to design Service Cloud solutions to meet specific business needs
• Assess your exam readiness by answering practice questions

• Introduction and Exam Overview
• Implementation Strategies
• Solution Design
• Knowledge Management
• Interaction Channels
• Case Management
• Contact Center Analytics
• Integration and Data Management
• Service Console
• Practice Exam

• A comprehensive training that covers all key concepts
• Training provided by a Salesforce certified trainer
• The voucher to pass the Salesforce certification exam is provided on request, without any additional cost. The voucher is valid 1 year

Note :

• • Salesforce certification exam doesn’t take place during the training and it’s up to the delegate to register to the exam via the webassessor
  • We don’t recommend passing the Salesforce certification exam directly after attending the course. Additional work must be provided
• CRT261 is recommended to prepare Salesforce Certified Service Cloud exam. Other courses and self-study materials are recommended for this exam. The complete list of prerequisites is provided by Salesforce in the Exam Guide
• We offer an optional extra day of training on QCM to complete the preparation for the exam. During this day, you will answer questions in exam situation and then the questions are corrected and commented with the instructor.

• Delivery Format:
  • Classroom (Paris)
  • Virtual
• Language: French – Books in English
• User Interface : Lightning Experience
• Duration: 1 day (+ in option 2^nd day Quizz)
• Registration deadlines: Registration is possible up to 1 working day before the start of the training if there are still seats available
• Intra-company training: consult us

• Price : 725€ excl. Tax (1 450 € excl. Tax with optional Quizz)
  • The voucher to pass the Salesforce certification exam is provided on request, without any additional cost. The voucher is valid 1 year
  • Training can be supported on the training budget and financed by a collecting organism or OPCO