CRT261

CRT261– PREPARE FOR YOUR SERVICE CLOUD CONSULTANT CERTIFICATION EXAM

(Program update June 2024)

Score : 5/5 (2022 average)

Discover how to boost your exam readiness and gain the confidence you need to become a Salesforce Certified Service Cloud Consultant. In this 1-day instructor-led certification prep course, reinforce your knowledge of Service Cloud features and functionality by reviewing exam objectives, including implementation strategies, solution design, knowledge, and case management, intake and interaction channels, Contact Center Analytics, and integrations. Answer practice questions to assess your knowledge of exam topics and maximize your success on the Salesforce Service Cloud Consultant certification exam.

Audience

This course is designed for anyone who is actively preparing to earn their Service Cloud Consultant credential.

Prerequisites

Students should hold the Salesforce Administrator credential or possess equivalent knowledge, have at least two years of experience implementing Service Cloud solutions, and feel comfortable with all concepts covered in the Salesforce Certified Service Cloud Consultant Exam Guide.

Please complete the following trailmix before attending our expert-led class. Trailmix, Trailhead Academy

IMPORTANT : If you use your personal computer and a configuration is described in the Computer Setup Guide, you must complete it before attending the class.

When you complete this course, you will be able to:

• Recall exam objectives.
• Discuss product features and functionality covered on the exam.
• Assess your exam readiness by answering practice questions.

• Industry Knowledge
• Implementation Strategies
• Service Cloud Solution Design
• Knowledge Management
• Intake and Interaction Channels
• Case Management
• Contact Center Analytics
• Integrations
• Practice Exam

• A comprehensive training that covers all key concepts
• Training provided by a Salesforce certified trainer
• Attendee kit provided : Course material /Training environment on Trailhead
• CRT261 is recommended to prepare Salesforce Certified Service Cloud Consultant exam. Other courses and self-study materials are recommended for this exam. The complete list of prerequisites is provided by Salesforce in the Exam Guide.
• Registration for an inter-company training session entitles you to a voucher to pass the corresponding certification exam. The voucher, valid for 6 to 12 months, is sent to the trainee on request, at no additional cost. Note that this offer is valid for only one voucher per certification; If you register for multiple courses preparing for the same certification, you will be entitled to only one free voucher.

Note :

• • Salesforce certification exam doesn’t take place during the training and it’s up to the delegate to register to the exam via the webassessor
  • We don’t recommend passing the Salesforce certification exam directly after attending the course. Additional work must be provided.

• Delivery Format:
  • • Classroom (Paris)
    • Virtual
• Language: French – Books in English
• User Interface : Lightning Experience
• Duration: 1 day
• Registration deadlines: Registration is possible up to 1 working day before the start of the training if there are still seats available
• Intra-company training: consult us

• Price: 725 € excl. tax
  • For inter-company registrations, the voucher to pass the Salesforce certification exam is provided on request, without any additional cost. The voucher is valid from 6 to 12 months. Only 1 voucher per certification is provided for free.
  • Training can be supported on the training budget and financed by a collecting organism or OPCO