CRT261
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For whom?
CRT261 – CERTIFICATION PREPARATION FOR SERVICE CLOUD CONSULTANT
Are you ready to take the next step in your career by becoming a Salesforce Certified Service Cloud Consultant? Instructors will present scenarios that will help reinforce your knowledge of Service Cloud functionality by thinking through requirements and design considerations. The course provides an overview of the exam objectives to help you focus your efforts to prepare for the Salesforce Service Cloud Consultant Certification exam.
Audience
Preparing for Your Salesforce Service Cloud Consultant Certification is designed for individuals who have experience designing Service Cloud solutions and are preparing to take the Salesforce Service Cloud Consultant Certification exam.
You should have the following experience before attending this class:- Attainment and maintenance of the Salesforce Administrator Certification
- Knowledge of the topics discussed in the Service Cloud Consultant Certification Study
Guide - Experience implementing Service Cloud and designing Service Cloud solutions
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Objectives
When you complete this course, you will be able to:
- Review the different exam objectives and their weighting on the exam
- Understand the product areas to focus on to best prepare for the exam
- Discuss how to design Service Cloud solutions to meet specific business needs
- Assess your exam readiness by answering practice questions
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Program
- Introduction and Exam Overview
- Implementation Strategies
- Solution Design
- Knowledge Management
- Interaction Channels
- Case Management
- Contact Center Analytics
- Integration and Data Management
- Service Console
- Practice Exam
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Advantages
- A comprehensive training that covers all key concepts
- Training provided by a Salesforce certified trainer
- CRT261 is recommended to prepare Salesforce Certified Service Cloud exam. Other courses and self-study materials are recommended for this exam. The complete list of prerequisites is provided by Salesforce in the Exam Guide.
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Practical informations
- Delivery Format:
- Classroom (Levallois-Perret)
- Virtual
- Language: French – Books in English
- User Interface : Lightning Experience
- Duration: 1 day (+ in option 2nd day Quizz)
- Intra-company training: consult us
- Price : 725€ excl. Tax (1 450 € excl. Tax with optional Quizz)
- The Certification exam do not take place during the class and the corresponding exam fee is not included in the price
- Training can be supported on the training budget and financed by a collecting organism or OPCO
- Delivery Format:
CRT261 – CERTIFICATION PREPARATION FOR SERVICE CLOUD CONSULTANT
Are you ready to take the next step in your career by becoming a Salesforce Certified Service Cloud Consultant? Instructors will present scenarios that will help reinforce your knowledge of Service Cloud functionality by thinking through requirements and design considerations. The course provides an overview of the exam objectives to help you focus your efforts to prepare for the Salesforce Service Cloud Consultant Certification exam.
Audience
Preparing for Your Salesforce Service Cloud Consultant Certification is designed for individuals who have experience designing Service Cloud solutions and are preparing to take the Salesforce Service Cloud Consultant Certification exam.
You should have the following experience before attending this class:
- Attainment and maintenance of the Salesforce Administrator Certification
- Knowledge of the topics discussed in the Service Cloud Consultant Certification Study
Guide - Experience implementing Service Cloud and designing Service Cloud solutions
When you complete this course, you will be able to:
- Review the different exam objectives and their weighting on the exam
- Understand the product areas to focus on to best prepare for the exam
- Discuss how to design Service Cloud solutions to meet specific business needs
- Assess your exam readiness by answering practice questions
- Introduction and Exam Overview
- Implementation Strategies
- Solution Design
- Knowledge Management
- Interaction Channels
- Case Management
- Contact Center Analytics
- Integration and Data Management
- Service Console
- Practice Exam
- A comprehensive training that covers all key concepts
- Training provided by a Salesforce certified trainer
- CRT261 is recommended to prepare Salesforce Certified Service Cloud exam. Other courses and self-study materials are recommended for this exam. The complete list of prerequisites is provided by Salesforce in the Exam Guide.
- Delivery Format:
- Classroom (Levallois-Perret)
- Virtual
- Language: French – Books in English
- User Interface : Lightning Experience
- Duration: 1 day (+ in option 2nd day Quizz)
- Intra-company training: consult us
- Price : 725€ excl. Tax (1 450 € excl. Tax with optional Quizz)
- The Certification exam do not take place during the class and the corresponding exam fee is not included in the price
- Training can be supported on the training budget and financed by a collecting organism or OPCO
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