Digital Business Analysis
The Digital Transformation of organizations is underway:
- Economic models are evolving
- New uses are being deployed faster and faster in the workplace
- By customers demand and new players, markets accelerate their evolution
- Business units must unite around a common vision
- Users, internal and external, are becoming more and more informed and demanding
- Mobility is omnipresent
In this context of accelerated transformation and profusion of solutions, to succeed a project is to treat simultaneously, the business, the technological and the human dimensions. As internal project teams cannot be experts on all these areas, a digital business analyst support makes it possible to bring these issues together and minimize risks in order to ensure the smooth progress of the digital transformation.
Our Expertise
We assist you in:
- Framing your digital transformation projects (SWOT analysis, impact analysis, business orientations, ROI) to create value.
- The contribution of innovative ideas and experience of new uses that would enrich a traditional expression of needs made by users
- Developing your strategy and implementing the project and internal communication plans, and training programs, to be adopted, giving meaning and reassurance
- Building communities and new working methods
- Developing scope statements and governance plans
- Taking the right technological choices (Cloud, SaaS, Social CRM, etc.)
- Selecting a service provider for the implementation project
- Providing an agile approach to redefining processes and building solutions
- The organization, animation and execution of the usability testing with consumers from the start of the functional workshops
- Deployment preparation and follow-up
- Data preparation and quality control
- Measuring regularly ROI for the new adopted solutions.
Our digital business support is constantly striving to secure the appropriation by employees and customers of new practices, new relations, new modes of communication, and the adoption of the implemented solutions.
We master the key factors of success!
Our References
AEROSPACE INDUSTRY
Assisted a market leader in aeronautics in implementing the future Partner Portal for all business units: definition of portal governance, framing, design, testing, training, assistance in Portal and communication. Helped the Project Manager in monitoring and prioritizing requirements
ASSISTANCE SECTOR
Helped and advised a market leader in assistance in implementing a CRM dedicated to cover, among others, requests for assistance and concierge services. The goal is to improve the quality of internal processing as well as the customer experience: framing, design, acceptance, support and support for change.
INSURANCE INDUSTRY
Paritarian institution (PI) of aeronotics. As part of the digital transformation and implementation of its new mobile applications for members and participants, EI-Management has intervened in framing, deploying and accompanying users
BANKING SECTOR
Accompanied this major bank in the implementation of a range of DMS and archiving services from the definition of this offer to its deployment (business models, conclusive concept, benefits, deployment).