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BSX101

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  • For whom?

    BSX101 – DISCOVER SALESFORCE FUNDAMENTALS TO SUPPORT YOUR BUSINESS

    (Program update January 2023)

    Score : 4,6/5 (2022 average)

    Explore what’s possible with Salesforce. In this 3-day class, our Salesforce experts will walk you through the Salesforce Platform, its specific applications, and their business values and benefits. Familiarize yourself with Salesforce Cloud, and learn about platform features and processes to more effectively support day-to-day Salesforce operations within your organization. Through interactive lectures, discussions, and hands-on exercises, you’ll recognize the core elements of the implementation lifecycle, the key considerations to drive user adoption, and the important components of ongoing management of your Salesforce environment.

    Audience

    This class is ideal for business users — the people who need to learn what’s possible with Salesforce functionality across the suite of products, but aren’t necessarily responsible for managing the application. If you’re a customer service manager, business executive, business operations manager, sales operations manager, or any other operations, management, or process analysis “super user,” this class is just what you need to better understand the business value of the Salesforce Platform.

    Prerequisites

    Please complete the following trailmix before attending our expert-led class Trailmix, Trailhead Academy

    IMPORTANT : If you use your personal computer and a configuration is described in the Computer Setup Guide, you must complete it before
    attending the class.

  • Objectives

    When you complete this course, you will be able to:

    • Describe the primary business value of each major Salesforce Cloud
    • Manage users and data
    • Manage basic org configuration
    • Create email templates
    • Create reports and dashboards
    • Apply and champion Chatter
    • Understand the Salesforce implementation and maintenance lifecycle
    • Extend Salesforce functionality beyond basic configuration
  • Program

    • Introduction
    • Data Access and Security
    • User Management and Troubleshooting
    • Salesforce Customizations
    • Business Processes Automation
    • Reports
    • Dashboards and Data Insights
    • Everyday Salesforce
    • Data Management
    • Extending Salesforce
    • Wrap-up and Certification
  • Advantages

    • Basics of Salesforce platform administration features
    • Theoretical explanations paired with hands-on exercises
    • Attendee kit provided : Course material / Training environment on Trailhead
  • Practical informations

    • Delivery Format:
      • Classroom (Paris)
      • Virtual
    • Language: French – Books in English
    • User Interface : Lightning Experience
    • Duration: 3 days
    • Registration deadlines: Registration is possible up to 1 working day before the start of the training if there are still seats available
    • Intra-company training: consult us
    • Price: 1 530 € excl. tax
      • Training can be supported on the training budget and financed by a collecting organism or OPCO
    access map detailed program
  • For whom?

  • Objectives

  • Program

  • Advantages

  • Practical informations

BSX101 – DISCOVER SALESFORCE FUNDAMENTALS TO SUPPORT YOUR BUSINESS

(Program update January 2023)

Score : 4,6/5 (2022 average)

Explore what’s possible with Salesforce. In this 3-day class, our Salesforce experts will walk you through the Salesforce Platform, its specific applications, and their business values and benefits. Familiarize yourself with Salesforce Cloud, and learn about platform features and processes to more effectively support day-to-day Salesforce operations within your organization. Through interactive lectures, discussions, and hands-on exercises, you’ll recognize the core elements of the implementation lifecycle, the key considerations to drive user adoption, and the important components of ongoing management of your Salesforce environment.

Audience

This class is ideal for business users — the people who need to learn what’s possible with Salesforce functionality across the suite of products, but aren’t necessarily responsible for managing the application. If you’re a customer service manager, business executive, business operations manager, sales operations manager, or any other operations, management, or process analysis “super user,” this class is just what you need to better understand the business value of the Salesforce Platform.

Prerequisites

Please complete the following trailmix before attending our expert-led class Trailmix, Trailhead Academy

IMPORTANT : If you use your personal computer and a configuration is described in the Computer Setup Guide, you must complete it before
attending the class.

When you complete this course, you will be able to:

  • Describe the primary business value of each major Salesforce Cloud
  • Manage users and data
  • Manage basic org configuration
  • Create email templates
  • Create reports and dashboards
  • Apply and champion Chatter
  • Understand the Salesforce implementation and maintenance lifecycle
  • Extend Salesforce functionality beyond basic configuration
  • Introduction
  • Data Access and Security
  • User Management and Troubleshooting
  • Salesforce Customizations
  • Business Processes Automation
  • Reports
  • Dashboards and Data Insights
  • Everyday Salesforce
  • Data Management
  • Extending Salesforce
  • Wrap-up and Certification
  • Basics of Salesforce platform administration features
  • Theoretical explanations paired with hands-on exercises
  • Attendee kit provided : Course material / Training environment on Trailhead
access map detailed program
  • Delivery Format:
    • Classroom (Paris)
    • Virtual
  • Language: French – Books in English
  • User Interface : Lightning Experience
  • Duration: 3 days
  • Registration deadlines: Registration is possible up to 1 working day before the start of the training if there are still seats available
  • Intra-company training: consult us
  • Price: 1 530 € excl. tax
    • Training can be supported on the training budget and financed by a collecting organism or OPCO

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