BSX101
-
For whom?
BSX101 – DISCOVER SALESFORCE FUNDAMENTALS TO SUPPORT YOUR BUSINESS
Explore what’s possible with Salesforce. In this 3-day class, our Salesforce experts will walk you through the Salesforce Platform, its specific applications, and their business values and benefits. Familiarize yourself with Salesforce Cloud, and learn about platform features and processes to more effectively support day-to-day Salesforce operations within your organization. Through interactive lectures, discussions, and hands-on exercises, you’ll recognize the core elements of the implementation lifecycle, the key considerations to drive user adoption, and the important components of ongoing management of your Salesforce environment.
Audience
This class is ideal for business users — the people who need to learn what’s possible with Salesforce functionality across the suite of products, but aren’t necessarily responsible for managing the application. If you’re a customer service manager, business executive, business operations manager, sales operations manager, or any other operations, management, or process analysis “super user,” this class is just what you need to better understand the business value of the Salesforce Platform.
Prerequisites
Please complete the following trailmix before attending our expert-led class Trailmix, Trailhead Academy
-
Objectives
When you complete this course, you will be able to:
- Describe the primary business value of each major Salesforce Cloud
- Manage users and data
- Manage basic org configuration
- Create email templates
- Create reports and dashboards
- Apply and champion Chatter
- Understand the Salesforce implementation and maintenance lifecycle
- Extend Salesforce functionality beyond basic configuration
-
Program
- Introduction
- Data Access and Security
- User Management and Troubleshooting
- Salesforce Customizations
- Business Processes Automation
- Reports
- Dashboards and Data Insights
- Everyday Salesforce
- Data Management
- Extending Salesforce
- Wrap-up and Certification
-
Advantages
- Basics of Salesforce platform administration features
- Theoretical explanations paired with hands-on exercises
- Attendee kit provided : Course material / Exercise Book / Training organization available 30 days
-
Practical informations
- Delivery Format:
- Classroom (Levallois-Perret)
- Virtual
- Language: French – Books in English
- User Interface : Lightning Experience
- Duration: 3 days
- Intra-company training: consult us
- Price: 1 530 € excl. tax
- Training can be supported on the training budget and financed by a collecting organism or OPCO
- Delivery Format:
BSX101 – DISCOVER SALESFORCE FUNDAMENTALS TO SUPPORT YOUR BUSINESS
Explore what’s possible with Salesforce. In this 3-day class, our Salesforce experts will walk you through the Salesforce Platform, its specific applications, and their business values and benefits. Familiarize yourself with Salesforce Cloud, and learn about platform features and processes to more effectively support day-to-day Salesforce operations within your organization. Through interactive lectures, discussions, and hands-on exercises, you’ll recognize the core elements of the implementation lifecycle, the key considerations to drive user adoption, and the important components of ongoing management of your Salesforce environment.
Audience
This class is ideal for business users — the people who need to learn what’s possible with Salesforce functionality across the suite of products, but aren’t necessarily responsible for managing the application. If you’re a customer service manager, business executive, business operations manager, sales operations manager, or any other operations, management, or process analysis “super user,” this class is just what you need to better understand the business value of the Salesforce Platform.
Prerequisites
Please complete the following trailmix before attending our expert-led class Trailmix, Trailhead Academy
When you complete this course, you will be able to:
- Describe the primary business value of each major Salesforce Cloud
- Manage users and data
- Manage basic org configuration
- Create email templates
- Create reports and dashboards
- Apply and champion Chatter
- Understand the Salesforce implementation and maintenance lifecycle
- Extend Salesforce functionality beyond basic configuration
- Introduction
- Data Access and Security
- User Management and Troubleshooting
- Salesforce Customizations
- Business Processes Automation
- Reports
- Dashboards and Data Insights
- Everyday Salesforce
- Data Management
- Extending Salesforce
- Wrap-up and Certification
- Basics of Salesforce platform administration features
- Theoretical explanations paired with hands-on exercises
- Attendee kit provided : Course material / Exercise Book / Training organization available 30 days
- Delivery Format:
- Classroom (Levallois-Perret)
- Virtual
- Language: French – Books in English
- User Interface : Lightning Experience
- Duration: 3 days
- Intra-company training: consult us
- Price: 1 530 € excl. tax
- Training can be supported on the training budget and financed by a collecting organism or OPCO
* These fields are required.