Community Cloud

Community Cloud allows you to build communities directly connected to your processes to collaborate with your customers, partners and employees. Community Cloud transforms your Salesforce platform into a central hub for all your data and processes, shareable with people who help make your business successful, and get the most out of your Salesforce platform.

Grow your sales.

Share your contacts and business data with your resellers, distributors and partners to boost your sales. This is a new channel that is created to sell better, by giving you access to relevant information, creating new leads or contracts and updating business objects.

Customer Service extension

By associating Service Cloud with Community Cloud, your support is always available on all channels (mobile phones, tablets and any other terminal connected to the Internet). Your customers have direct access to a range of experts and information from any system, anywhere. Thus, they no longer have to wait for your customer service to answer them, they can directly find the expert advice they need from your self-service help desk through a knowledge base, fed by you, but also directly by your customers or partners Your customer service is therefore less solicited for simple queries and more available for complex issues requiring advanced knowledge.

For your employees

Using Community Cloud internally helps foster better collaboration between your users, whether by sharing documents or discussions within a group. It is also possible to deploy digital versions of your internal processes (HR, IT, …) very quickly, available from any terminal or device connected to the internet.

Notre Expertise

EI-Technologies is a leading partner of Salesforce and its historical training center (ATP – Authorized Training Partner) in France and the Middle East.

Our expertise in Communities

EI-Technologies assists you in the analysis and design of your communities as an extension of your existing clouds: sharing data, new processes, browsing and ergonomics of the community.
In the perspective of an integration project, our consultants bring their expertise to identify, frame and implement the functions that will support the activity of your teams and increase their value and their daily productivity.
Several hundred integration projects on the Salesforce platform allow us to offer Expertise in all types of cloud. Similarly, EI-Technologies is known for its ability to achieve complex interweaving between the different Salesforce bricks and your Information Systems, including with Community Cloud.

Nos Références

NORTIA

Nortia is an insurance broker specialized in the creation and distribution of life insurance and capitalization policies

In a context where the management of the company focuses on optimizing its business performance and that of its partners, the IT Management has decided to modernize and homogenize its IT.

EI-Technologies was chosen to build Community Cloud. The main features implemented are the sharing of 360-degree view (customer, business, contract) with the brokers, the digitization of processes and the implementation of the electronic signature. Moreover, in order to be able to animate their partners, we have implemented features for newsletters and publication of articles on the platform.
STORENGY

Storengy, an ENGIE subsidiary, is one of the world’s leading provider of underground natural gas storage services. With nearly 60 years of experience, Storengy designs, builds and operates all types of underground natural gas storage facilities.

As part of an ordonnance project modifying the terms of access of third parties to underground gas storage, Storengy wanted to anticipate the arrival of an automated auction platform.

We built Community Cloud allowing to connect customers to visit the various available auction offers and submit their own offers. Community Cloud also connect customers directly to their information and all their history of offers.