An automatic response rule is a set of conditions for sending automatic e-mails responses to case or lead submissions . E-mail templates are sent based on attributes of the submitted record.
They apply to leads captured through a web-to-lead form, and to cases captured through the Self-Service Portal, Customer Portal, a Web-to-Case form, an E-mail to Case message, On-Demand E-mail to Case message.
You can activate only one escalation rule at a time but with multiple rule entries.
Each rule entry provides an action.
Each rule can have up to 3000 rule entries, 300 formula criteria rule entries, 25 filter criteria per rule entry.