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Einstein
Einstein
Einstein is a service platform based on artifial intelligence and predictive algorythm that analyse datas in order to identify issues and bring solutions for all salesforce’ clouds (Sales, Marketing, Service…).
That tool can be customize to be adapted to business requirements and company’s processes.
Example: The predictive lead scoring tool analyse leads data quality // For cases the predictive close time allows you anticipate the moment a case will be closed regarding the datas from similar cases.