RETAIL REIMAGINED
From experimental AI to operational advantage
Cognizant recognized in Everest Group’s Top 50™ Store Services Providers Report 2026
Cognizant has been recognized in Everest Group's Top 50™ Store Services Providers Report 2026. From POS modernization to smart store enablement and workforce orchestration, we help retailers transform locations into connected, intelligent platforms—integrating physical stores into unified commerce strategies and reimagining how they operate in an AI-driven retail environment.
AI BUILDER FOR RETAIL
From AI ambition to retail execution
Retail is one of the most demanding environments for AI: complex, fast‑moving and deeply operational. Cognizant applies its AI Builder approach to retail by engineering agentic AI directly into real workflows, systems and decision paths. The result is AI that moves beyond pilots and operates reliably at scale, providing enterprise-wide impact.
FLAGSHIP SOLUTIONS
Targeted solutions
Smart solutions that help providers transform for the digital age.
RETAIL ECOSYSTEM
Offerings
Cognizant's retail practice helps retailers turn today's pain points into new business opportunities.
Customer-first merchandising
Successful merchandising is a mission-critical retail function that is part art, part science. It requires detailed planning, optimized business processes, data mining and analytics, while allowing the flexibility to react to market conditions.
Supply chain management
Rewrite your supply chain into one that is more flexible and responsive. Position your business to deliver the seamless, flexible retail experience that today’s global, always-connected shoppers demand.
Reinvigorating Shopping
Helps retailers integrate their mobile and point-of-sale (POS) systems seamlessly and quickly into the Amazon Just Walk Out solution, which on an average, just takes 3–5 months to implement.
Reimagined physical spaces
Transform the way customers interact with your business spaces—and turn your physical space into a differentiator, not a drain on your resources.
GAME-CHANGING RETAIL
The retail segments we serve
DRIVEN BY RESULTS
Experience makes a difference
Helping you serve the changing needs of your customers, today and into tomorrow.
Intelligent orchestration at scale
A Cognizant commissioned Forrester Consulting survey found 44% of retail, consumer goods and travel and hospitality leaders plan to invest in their CX practice by 5% or more over the next year. In this guide, we summarize key findings from the research, a CX maturity model, and real steps brands can take to move forward.
Our retail partners and alliances
We collaborate with top-tier organizations to broaden our services and deliver holistic solutions to our clients. Our alliances with industry-leading companies empower us to offer cutting-edge innovations within the retail industry.
BUSINESS INTELLIGENCE
Recently published insights
PRESS ROOM
In the news
Take the first step
Serving customers by looking forward as well as back is a big promise, but the power of today’s new digital capabilities is vast and growing.
Let’s talk about how digital can work for your business.