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EXECUTIVE INTERVIEW

The end of the mainframe era is closer than you think

Cognizant, in collaboration with AWS, has developed an AI-First Modernization Factory to help operators move from legacy mainframe environments to cloud-native architectures with greater speed and control.

ISG names Cognizant a leader in Telecom cover image

Telecom and broadband leaders rely on us for AI, software and engineering to accelerate innovation and speed market readiness.

Podcast with fast mode

Discover how telecommunications companies can move agentic AI beyond pilots to achieve enterprise-scale impact. 

PROOF POINTS
Fast, personalized CX lowers call center volume

Conversational AI-based voicebots and chatbots help a broadband provider reach 44.6% self-service containment—and save $800k in OpEx costs.

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Cox Communications’ bold vision redefines the contact center experience

Cognizant created an AI-first channel to ensure the telecom giant’s chat and voice bots deliver accurate, relevant information to customers.

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Segments we serve

Digital innovation to power growth

Cognizant works with the top providers, helping cable and satellite companies accelerate digital innovation and growth. We apply our industry expertise and precision insights to deliver seamless, personalized omnichannel experiences that create preference and drive growth. Our extensive capabilities in direct-to-consumer services enhance efficiency and optimize revenue potential.

Transform to meet demand

The pressure to meet demand for network services has never been greater. Intelligent, software-driven networks are the key to operating more cost effectively while powering new revenue models for growth. We help carriers transform into multi-service providers through management consulting, digital integration and personalized business services.

Create definitive experiences

Consumers expect access to high-speed connectivity anytime. As 5G rolls out, it’s driving the advent of broadband everywhere and creating demand for new forms of services—in the home and on the go. Our teams partner with wireless carriers to deliver on consumer expectations in digital technology planning, networks and testing as well as improved billing and order fulfillment.

Offerings

Connect to profitable enterprise customers, fast

Tap into ServiceNow’s customer base quickly with Cognizant Telco Assurance 360. Our cloud-native solutions enable CSPs to integrate smoothly with ServiceNow’s virtualized cloud environment.

profitable enterprise customers
THOUGHT LEADERSHIP

Latest thinking

Join the conversation with Cognizant CMT

Visit our Cognizant Communications, Media and Technology LinkedIn page to get the news on how we’re helping clients shape the future. We invite you to join the conversation to exchange ideas, gain insights, and connect with our leaders driving transformation.

Telecommunication tower
COMMUNICATIONS MANAGEMENT

Leadership

Anurag Sinha

Senior Vice President and Communications, Media and Technology Business Unit Leader

Vijay Anand

Senior Vice President and SBU Head of Communications

Ready for more business value?

Let our team show you how to optimize—and monetize—your network.