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Experience Services – Cognizant Moment
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From AI investment to real outcomes

Most enterprises are stuck in AI pilots. Cognizant Moment moves them forward. Our global network of creative leaders and technology experts blends people, platforms and business context to turn AI spend into faster operations, new growth and competitive advantage—integrating AI as we deliver the personalized, dynamic experiences that strengthen loyalty and drive real value for your customers and employees.

We shape the moment.

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The Moment view

We made shopping easier. We lied.

The difference between convenience and ease is cognitive load—and for the first time, AI agents can actually carry it for you.

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What winning CMOs do differently with AI

The CMOs pulling ahead on AI made five operating-model decisions before they bought better technology.

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Why customer experience can no longer be campaign-based

The campaign model wasn't built for customers—and AI agents have finally made that impossible to ignore.

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AI agents and CX—start earning cognitive trust

The hidden tax on every knowledge worker is cognitive load. AI agents are the first technology built to carry it.

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What CX looks like when the browser disappears

The brands that spent years cleaning their data and governing their systems just discovered they were building a moat—and AI agents are what fills it.

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Your brand is being read before any customer reaches it

Discovery has a new starting point: the moment an AI decides whether your brand is worth surfacing at all.

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Agency-as-software: The future of marketing

What if your entire agency—strategy, creative, data and execution—ran as a single AI-native operating system, not a roster of vendors?

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Recognition

Salesforce Summit Tier 1 Partner
  • 12X Salesforce Partner of the Year (AI, CRM, Healthcare & Life Science)
  • 12X Mulesoft Partner of the Year
  • 10X Informatica Partner of the Year
  • 2026 Agentforce FDE Partner Recognition
  • 2025 Nonprofit Rising Star Award - ANZ
  • 2025 HLS Innovation Award
  • 2025-2027 Partner Advisory Board Presence - Agentforce ANZ, Communications Cloud, Data Cloud, Life Sciences, Field Services, Mulesoft, Financial Services Cloud
  • 2024 UKI Partner of the Year Award
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Adobe Platinum Partner
  • 2025 Adobe Partner Award: Central Europe
  • 2021 Adobe Digital Experience Partner Award: Central Europe
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Genesys Platinum Partner
  • 2026 North America GSI Elite Services Partner of the Year
  • 2024 Industry Trailblazer Partner of the Year
  • 2023 Services Partner of the Year Award
  • 2023 Best Cloud Implementation Partner Award – X'perience
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Google
  • 2025 Global Partner of the Year – Data & Analytics
  • 2025 Industry Solutions Partner of the Year – Retail
  • 2024 Global Breakthrough Partner
  • 2024 Industry Solution Services Partner for Healthcare & Life Sciences
  • 2024 Partner of the Year – Australia and New Zealand
  • 2024 Specialization Partner of the Year for Data Analytics
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Microsoft
  • 2025 Americas SI Partner
  • 2024 Microsoft Global GSI Growth Champion Award
  • 2024 Americas GSI US Country Partner of the Year
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Open AI

2026 Codex Industry Transformation Pioneer Award

Cognizant named Leader in Marketing Services in the Everest Group PEAK Matrix® Assessment 2025

This recognition reflects our capabilities and vision as well as the impact we are making in the market. At Cognizant, we’re always thinking ahead, using AI and smart analytics to help make marketing more effective and personal for our clients. It’s an approach that’s gaining strong momentum in the market. The report highlights Cognizant's strengths including our full-spectrum marketing services across the customer journey, in-house tools like Neuro, strong partnerships with Adobe, Salesforce, Google Cloud, Microsoft and more.

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Cognizant named Leader in Avasant’s Veeva Digital Services 2025 RadarView

This recognition is a testament to Cognizant's deep expertise, innovation and impact in the life sciences domain. Our comprehensive Veeva services practice spans both Development and Commercial Cloud, supported by a mature CoE and sizeable pool of certified professionals, including Vault, CRM and module-specific experts. Cognizant's focus on user experience, regulatory automation and omnichannel engagement positions us as a trusted partner for life sciences companies navigating the future of digital health.

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Cognizant Moment Contact Center wins Genesys Industry Trailblazer Partner of the Year Award

For over a decade, Cognizant has collaborated with Genesys to facilitate transformations for over 75 clients. This accolade underlines this collaboration and our pivotal initiatives, including Genesys+ServiceNow Unified Experience and Genesys+Salesforce CX Cloud, which are driving significant success for our customers.

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Cognizant named Leader in IDC MarketScape Adobe Experience Cloud Professional Services report

The IDC MarketScape: Worldwide Adobe Experience Cloud Professional Services 2024–2025 Vendor Assessment research recognized Cognizant, a worldwide services provider with a broad and deep portfolio of offerings, for three key strengths—value for money, pragmatic creativity and willingness to challenge clients.

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Smart Engagement SCALE Award winner

Smart Communications recognized Cognizant’s skills, technology and approaches that deliver exceptional customer experiences and maximize business outcomes for our shared clients.

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Thought leadership

Backing the back office

One of UKI's first live Agentforce deployments—how Cognizant helped Start Up Loans pair AI speed with government-grade trust.

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Accessibility and AI: What’s changing, what must stay

Multimodal AI is closing accessibility gaps that have persisted for decades—but only if we remember that the goal is human experience, not automation.

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Meet your next hire: The agentic employee

AI agents are taking on roles, handling workflows and giving talented people back the time to do their best work.

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Agency-as-software: The future of marketing

Agency-as-software is a single, always-on intelligent operating system built for real-time, AI-driven marketing. The traditional agency model was never designed for this.

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The rise of synthetic users: Are AI-generated synthetic personas the future of consumer research?

AI-generated synthetic personas can accelerate research and spark innovation—but without the right governance, they risk producing convincing fiction rather than real consumer insight.

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The 5 pillars that determine AI readiness

Agentic AI is enterprise-ready. Your data, technology, channels and governance may need to catch up.

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In the age of agentic AI, brands need customer experiences for when the customer isn’t there

When AI agents start making purchasing decisions on our behalf, the brands that win won't have the best interface—they'll have the values and data that travel well through an algorithm.

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Capabilities

We use intelligent experience orchestration to connect end-to-end experiences, harnessing the power of AI and enabling personalization to delight customers and grow our clients' businesses.

Experience transformation orchestration

Innovate design and the latest AI technology—including agentification and headless experience adaptation—to reimagine how brands operate to generate new growth, meaningful differentiation and economic value.

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Design and digital products

Use human-centric design and agile modern engineering methods to envision and build products that win with customers and employees.

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Marketing and content

Building agency-as-software solutions: AI-powered marketing systems where insight, content and execution connect and learn, backed by a full creative services suite.

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Commerce

Integrate and orchestrate with an entire commerce ecosystem to deliver a connected and immersive commerce experience, transforming business for the era of agentic commerce where intelligent agents autonomously drive discovery, decision and purchase.

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Customer experience and service

Increase customer satisfaction with omnichannel customer service solutions that leverage our broad partner ecosystem to support contact centers.

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Partnerships

Cognizant Moment's broad and powerful partner ecosystem brings together best-in-class platforms and technologies to deliver seamless, end-to-end experiences—connecting our agentic AI-builder strategy and multi-layer orchestration with our partners' capabilities and our own creative and engineering expertise to help clients differentiate, drive lasting impact and realize value at scale.

Strategic partners
Other select partners

Experience studios

With 20 studios across the globe, Cognizant Moment brings clients into the heart of innovation. Every studio is purpose-built for collaboration and co-creation—a space where clients and our teams come together to explore what's next and make it real.

AI LAB & STUDIO

Bengaluru

A co-creation engine. It’s where we transform business challenges into tangible solutions, and turn cutting-edge technology into innovative experiences.

Cognizant Moment Amsterdam Experience Studio

STUDIO

Amsterdam

Engage AI experts, explore success stories and the art of possible, and challenge your thinking in ignition workshops.

Cognizant Moment Amsterdam Experience Studio

STUDIO

Chennai

Explore gen AI tools, accelerators and live demos that showcase how tech-driven solutions are shaping the future.

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STUDIO

London

Step into our immersive experience room—where client meetings and presentations become extraordinary interactive experiences.

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Take the first step

From designing the journey to developing key touchpoints and personalizing customer engagements, Cognizant Moment can help.

Ready to take the next step? Fill out the form below and we’ll reach out.